Order

General information

  • You can checkout online 24 hours a day.
  • In order to receive the order, it is necessary to specify the telephone number of only Ukrainian telephone service providers (we can not call the customer who is not in Ukraine on the numbers of foreign operators).
  • When ordering, you can leave a comment for the collector, both to each item of the item, and to the order as a whole. In the comments you can order the collector's call during the collection of the basket. Issuance of orders containing products of category 18+ (alcoholic and tobacco products) is carried out only upon presentation of documents confirming the age of the Customer (passport or driver's license).
  • The photo of goods presented on the site may differ from the actual goods delivered. If you need more information about the product, please contact us or write in the comments to the order you need clarification.

Return of goods

  • When you receive an order, you can always give up any delivered goods in accordance with the Law of Ukraine “On consumer rights protection”.
  • Superfresh products: cooking, fresh meat, fish, fruit-vegetables, non-vacuumed sausage or delicatessen products - are checked in the presence of courier. Return is possible if the goods are verified and due to inadequate quality is immediately returned to the courier.
  • According to the Law of Ukraine “On consumer rights protection”, the return of goods is possible only with the preservation of Checks and spoiled goods.

Law of Ukraine "On Protection of Consumer Rights"

Resolution on the implementation of certain provisions of the Law of Ukraine "On Consumer Rights Protection"

Changes to the order

The number of added items can not exceed 3 units. Please report changes as soon as possible.

Changes to orders are accepted within the time limits designated for placement of the order for chosen time frame of delivery, available on the web-site.

Commodity prices

  • Regardless of the time the order is placed, the basket is collected always on the day of delivery, so the actual amount of the order may differ if the price of your chosen goods has changed.
  • Upon receipt of the order you receive a Act of order accomplishment (sales slip) confirming the value of the goods.
  • You will be notified of the change in the value of selected goods by SMS or phone call.
  • Prices and availability of goods may vary, so the actual amount of the order may vary, especially if you chose to deliver the next day. If the price changes by more than 5 lei for one position, or the change in weight of the Goods sold by weight is more than +/- 200 grams of the weight specified in the order, the Collector will inform about it. The total amount of weight goods may vary depending on the product itself and the characteristics of its packaging at the market.

Courier delivery

  • Courier delivery provides delivery of the order to the door within the selected time window. Delivery to the door is possible only if there is a working elevator in your home. In case of its absence or malfunction, the cost of delivery includes a surcharge for lifting. The amount of surcharge is calculated depending on the weight of your order and the floor. You can check the cost with the contact center operator.
  • In case you cannot guarantee your presence during the entire time window, please contact the contact center operator via phone number 0800 20 20 20.
  • Schedule delivery windows can be viewed by clicking on the timer in the upper right corner of the website page.

Before delivering of your order, we have to confirm the address and conditions of the delivery with you.

Cost of delivery

  • Shipping cost depends on the shipping address.
  • The minimum cost of courier delivery in Kiev is 69 UAH.
  • For non-cash payment shipping cost: from 82.80 UAH.
  • If the courier arrives at the client's address twice in the same time window, the client pays for each delivery (the possibility is agreed individually).
  • You need to make several separate orders (for different checks), but you want them to be combined into one delivery. When making a delivery consisting of several, but not more than three, orders for one address, for one delivery window and from one store, the cost of delivery will be calculated as for one order, also includes the total weight for all orders. If you need to arrange delivery, which consists of four or more orders, the cost of delivery will increase by 10 UAH. for each next order, and the recalculation of the cost of weight will be carried out according to the tariffs specified above.

Delivery of heavy orders

When placing an order with a total weight of 41 kg or more, an additional fee will be charged in the amount specified in the table.

Order weight from … kg Weight surcharge, uah
41 22
51 44
61 66
71 88
81 110
91 132
101 153
111 174
121 195
131 216
141 237
121 216
151 258
161 279
171 300
181 321
191 342
201 362
211 382
221 402
231 422
241 442
251 462
261 482
271 502
281 522
291 542
301 561
311 580
321 599
331 618
341 637
351 656
361 675
371 694
381 713
391 732
401 751
411 770
421 789
431 808
441 827
451 846
461 865
471 884
481 903
491 922
501 941
511 960
521 979
531 998
541 1017
551 1036
561 1055
571 1074
581 1093
591 1112
601 1131
611 1150
621 1169
631 1188
641 1207
651 1226
661 1245
671 1264
681 1283
691 1302
701 1321
711 1340
721 1359
731 1378
741 1397
751 1416
761 1435
771 1454
781 1473
791 1492
801 1511
811 1530
821 1549
831 1568
841 1587
851 1606
861 1625
871 1644
881 1663
891 1682
901 1701
911 1720
921 1739
931 1758
941 1777
951 1796
961 1815
971 1834
981 1853
991 1872
1001 1891
1011 1910
1021 1929
1031 1948
1041 1967
1051 1986
1061 2005
1071 2024
1081 2043
1091 2062
1101 2081
1111 2100
1121 2119
1131 2198
1141 2157
1151 2176
1161 2195
1171 2214
1181 2233
1191 2252
1201 2271

Volumetric units of goods are delivered on individual conditions.

Service fee

The Courier Service may also set the "Service Fee" tariff, which is used to calculate the fee for the execution of the Order by the Courier Service (Attorney) according to the Public Offer posted on the Site.

The "Service Fee" tariff is determined as a percentage of the value of the shopping cart (the value of the shopping cart means the actual value of the Goods ordered by the Client (Principal) through the Site of Goods specified in the relevant fiscal check of the Seller). The amount of the Service Fee and the procedure for its determination shall be indicated when the Client places an order on the Site.

The preliminary amount of the Service Fee is calculated when the Client is making an order on the Site and is adjusted in accordance with the actual value of the Goods specified in the relevant fiscal check of the Seller.

In case the Client fully or partially refuses to accept the ordered Goods, as well as in case the Client returns, fully or partially, the ordered Goods, the Service Fee is not refundable to the Client, unless otherwise expressly provided by the Public Offer.

Order cancellation

  • The courier service reserves the right to cancel the order in case of impossibility of its delivery (floods, earthquakes, cataclysms, difficult transport situation in the city, or if the address of the delivery point is in an area that cannot be reached by car closer than within 50 meters). In case of cancellation of the order, the Client can repeat the order on the website.
  • We reserve the right to inform clients about the cancellation of orders by SMS message (maximum 2 hours before the end of the selected delivery window).
  • If we are unable to contact you, the company reserves the right to transfer your order to the next delivery window or cancel it.
  • You can cancel the order or transfer it to another delivery window after placing it, by calling the contact center at 0800 20 20 20.

In this case, changes to orders are accepted within the time limits designated for placement of the order for chosen time frame of delivery, available on the web-site.

Closing delivery windows

Sometimes delivery to the selected window is not available. In this case, you will see on the main page the mark "Loaded" for this delivery window. We apologize if you intend to make an order, and delivery for the time you need has been closed. At this stage, this is the only opportunity to provide a decent level of service for already completed orders in case of peak demand.

Self-delivery

Your cart will be picked and packed in the Stolychnyi market at the address: Kyiv region, Kyiv-Svyatoshynsky district, Sofievska Borshagivka village, 110-a Velyka Kilʹtseva str., where you can pick it up from 10:00 to 14:30.

Payment methods with self pick-up is:

  • cash
  • Visa or MasterCard on the web-site.
  • Visa or MasterCard via termianal

Payment

  • In cash upon receipt of the collected basket, based on the total amount of the order by sales slip (goods delivery note).
  • According to legislation the sum of cash payment during the day shall not exceed 50000 (five thousand) hryvnias.
  • Please check the correctness of delivery immediately in the presence of the courier.
  • Bank card: when calculating online on the site.

The procedure of payment using bank cards and online payment systems

Assembly

We commit to collect for you the freshest and quality products that are in stock. Your personal collector is interested in fulfilling your instructions as accurately as possible.

  • Depending on the order quantity and categories of selected items, your order will be packaged in one or more packages (their value is added to your order)..
  • During transport, frozen and chilled products are stored in thermal boxes, in which the temperature required for the products is maintained.